Domestic & International Postage

Postage Times: All domestic and international orders leave the studio within five to fifteen, depending on the volume of orders received at one time.

Tracking: Once your package has been assigned a tracking number you will receive a tracking code for your order via the email address provided at checkout. There may be several days between when you receive your tracking information via email, and when the order has been packed and dropped off to the courier. As a result there may be several days before you start to see tracking updates for your package on the courier’s website. If you would like your phone number included in the shipping information provided to our couriers it is important that you provide it during checkout. To read more about how we use the information collected during checkout please read our privacy policy here.

Combined Shipping: If more than one order is placed within a 24 hour period, the orders will be combined into one package where possible and the excess shipping costs will be refunded at the time of postage. Sometimes combined postage is not possible, for example when an item is too large and fragile to be packed into the same box as other ceramic pieces.